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Name: Tim Hortons Store #9013
Telephone: (585) 394-2510
Address: 5137 North Rd
City: Canandaigua
State: New York
Zip Code: 14424
Map To This Tim Hortons Location
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Name: Tim Hortons Store #9013
Telephone: (585) 394-2510
Address: 5137 North Rd
City: Canandaigua
State: New York
Zip Code: 14424
Map To This Tim Hortons Location
Usually the staff here at store #9013 (Canandaigua,NY) is upbeat and friendly, but TODAY I experienced discrimination on a new level. I’m ashamed. The “manager” (shift leader?) with heavy eyeliner and tattoos all over her arms was a complete unprofessional and should be looked at further for customer service fraud. This so called “manager” (of what?) expressed to me that my order was a BIG INCONVENIENCE to her and her 11 employees (including bakers, drive-thru & dining room) and that I “should call da number on da receipt next time ta pre-order”. I ordered 6 plain bagels and 6 standard glazed donuts with a large coffee. None of the bagels I ordered were toasted or cut, I simply requested 6 of them thrown in a paper bag. The drive-thru station (which by FAR takes priority over customers standing a couple feet in front of them) has a seperate station that holds bagels and other edibles for quick service and was overflowing with “plain bagels”. In her cocky, snappy responses she condescended me as if I was a PROBLEM and I’m not sure if Tim Horton’s was built on this type of bully behavior. As a uneducated civilian in customer service and social situation awareness technique/body language studies, I would of walked away obedient and followed this old lady’s orders regardless of how WRONG and/or unprofessional she is. She even had the audacity to command “get back over here cuz’ I can’t hear you over there” as I was trying to get a look at what they had in their bare metal slots. Now, I’m back by the register where this lady can hear me, but now I can’t see what I’m ordering. Not to mention I was made to feel rushed, as if my order wasn’t being spoken fast enough because it was “mediocrely busy” at best. This wasn’t a “morning rush” by FAR. I was selfish and thought she was just being rude to ME because I am a veteran of the United States Army (Active Duty/27th Engineers (Combat/Airborne)/Ft. Bragg) and it happens to be Memorial Day. I understand what it’s like to work retail, fast food and everything else in between, and the answer to letting out frustration because you have to work a holiday is NEVER ‘taking it out’ on paying, repeat customers. As I walked out baffled about what I just experienced after I paid and received my inconvenient order, I walked to the parking lot crossing the drive-thru lane about 10-20 feet away from the ‘drive-thru speaker’ and couldn’t help but hear the conversation taking place. The SAME OLD LADY (with tattooed arms, caked on foundation and 3 inch width eyeliner) was talking rude and being short with the car in the drive-thru! “I told YOU, we ain’t got any everything bagels”. This is how store #9013 treats United States Veterans? What a shame.