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Name: Tim Hortons Store #1719
Telephone: (519) 884-2748
Address: 465 Phillip St
City: Waterloo
Province: Ontario
Postal Code: N2L6C7
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Name: Tim Hortons Store #1719
Telephone: (519) 884-2748
Address: 465 Phillip St
City: Waterloo
Province: Ontario
Postal Code: N2L6C7
One medium double double coffee charged $4.96 to my credit card at drive through on January 3, 2018. It was a cold night, just tapped my credit card without looking at the machine.
managers are all asses . especially the afternoon one who screams at all her staff
I am complaing about the rewards also about the employee that served us.
My daughter went to redeem her reward as she has bought 7 coffees. When i gave the order i told him i have a reward and that i would like to use it. then i proceeded to give him the order as she wanted a lg ice coffee. then i put my order in. We go to the window and he scans the reward then asks for her to pay for the ice coffee. I said that it was free as she had a reward. He proceed to tell me that it don’t wok on cold drinks and that i had to pay. But he took her reward and she didn’t get it back. No where does it say that u cant use cold drinks and if u couldn’t why didn’t he say that before he scanned and took her reward hand as i don’t think he knew what he was doing. Then a girl came to the window to proceed to tell me she didn’t have a free reward but obviously she did cause it don’t restart on its own and to argue with me about it.
Where do I start…..If you can go to another Timmies i suggest it because this one is by far the worst I’ve ever been to.
I’ve had so many order screw ups at this location I cannot count how many, from hot drinks made wrong or the wrong size, to my lunch order not being what I actually ordered to being yelled at by a specific grumpy old woman “manager”…the list goes on and on. The majority of staff at this location are not english speaking, most of the time I must state my order 3-4 times so they can understand what I actually want only to end up with the order being messed up anyways.
If you are in any kind of rush, completely avoid this Tim Hortons. Be prepared to wait 10-15 minutes for anything food related that needs to be prepped.
I have been late for work so many times, even giving myself 20 extra minutes just to obtain lunch at this location prior to my shift starting just to leave with something I didnt order or no lunch at all, a refund and that 20 minutes wasted.
They seem to only focus on drive thru as I have personally watched 7 cars complete their transaction while im still waiting for a pathetic over priced wrap that isnt made correctly 90% of the time.
When you call to complain about your order not being correct you get excuses and hung up on, when you complain in store they try to rectify it by handing a non coffee drinker a coupon for free coffee….
I truly believe this entire location staff need to be properly trained on food service and customer service INCLUDING THE “MANAGERS”
I am Canadian. I absolutely Love Tim Hortons, but this Tim Hortons is a disgrace to the name.
Don’t waste your time or money.
Horrible service!!! We ordered several items and 4 drinks at the drive thru. They never gave us the hash brown that was part of the combo we ordered. They never gave us straws for our drinks. There was a sign at the drive thru saying free 10 pack of Timbits when you spend $10 (we spend over $20) and when they didn’t give us one with the food we had ordered, we asked for it and were then told that we were supposed to order it beforehand when we placed our order?!?!?! How the hell would we know we had to do that if the sign doesn’t tell us that??? So they refused to give us the Timbits that we were entitled to. Disgusting attitude and terrible service. Will never return to this location.