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Name: Tim Hortons (Burlington Mall) Store #1007
Telephone: (905) 681-7584
Address: 777 Guelph Line
City: Burlington
Province: Ontario
Postal Code: L7R3N2
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Name: Tim Hortons (Burlington Mall) Store #1007
Telephone: (905) 681-7584
Address: 777 Guelph Line
City: Burlington
Province: Ontario
Postal Code: L7R3N2
Worst customer service of anywhere i have ever been. Most of the ppl working at that location obviously hate their jobs and life in general. I work in the mall. I’m there 6 days a week. I love timmies coffee but refuse to go there after repeated terrible customer service experiemces I now go out of my wayntomget a McDonalds coffee on my way in and have not had one negative experience there yet
We have given up on this location. Every time we go, the order is screwed up.
It seems the staff don’t know what the hell we are trying to order.
We speak plain English.
Terrible experience today. Ordered a milk for my child, a bagel, then ordered a meal for myself. I was waiting for my meal when I realized that I didn’t order my drink for my meal, just the side. So I told one guy and said if I didn’t get charged don’t worry, if I did I’ll get it now. No big deal. So the guy who served me shouts from across the way “You ordered a chocolate milk!” Then get a big attitude while I told him what I ordered and that the meal comes with it’s own drink. He assumed the milk was what I wanted even though I ordered it first. Simple misunderstanding but no. He has the nerve to shout at me that I have to TELL him and that he doesn’t have a button to push that says its a meal. I just said forget it. After almost 10 minutes in line this is what I get. To top it off, the food was awful.
The women at this location are so rude. I wish they’d get replaced with decent employees who were good at customer service. Every time I’ve had to interact with them I try to kill them with kindness, but they’re still awful. I’ve seen so many other bad reviews about their customer service online when I checked, as well. These women seem to have chips in their shoulders and are taking them out on the customers. Too bad I like the coffee, because I hate having to deal with these unpleasant people. I may have to jump ship to Starbucks.
This location struggles to begin with, and now told that owner will not allow double-cups anymore. Another strike. Life’s simple pleasures compromised.
It is obvious the owner does not know much when it comes to customer service.
For almost a month now they Capp machine has not been working properly
When ordering something customers should not have to almost beg for napkins
Maybe the owner should eat cinnamon buns or other types of sticky buns without a napkin
I think it is time I take the 1500.00 that my wife and I spend here in a year elsewhere.