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Name: Tim Hortons Store #1000
Telephone: (905) 304-3355
Address: 977 Golf Links Rd
City: Ancaster
Province: Ontario
Postal Code: L9G3K9
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Name: Tim Hortons Store #1000
Telephone: (905) 304-3355
Address: 977 Golf Links Rd
City: Ancaster
Province: Ontario
Postal Code: L9G3K9
I was in the store today just to purchase a coffee. I go in and despite there being nobody in line except for me, it took probably about two solid minutes for somebody to take my order. On top of this, there was also nobody in the drive through, and the two employees were just standing there talking to each other. Finally, an employee named Bilivia took my order. She didn’t seem pleasant, and she didn’t smile at me. She seemed rushed to take my order and when she gave me my coffee, she used cream instead of milk! I asked her to remake my coffee, and she did but normally when my coffee gets screwed up, I get a coupon. She did not give me a coupon so I asked about getting a coupon and she rolled her eyes at me and overall seemed very rude and unpleasant. I was not pleased with the service, and I hope that I will never have to deal with her again.
This location has very poor management! The manager handled a customer complaint very poorly and unprofessional. And to top it off I waited in the drive thru line for over 15 mins for 2 coffees. I asked for information about the location to put in a formal complaint and the manager refused to give it to me.